Placing an order is a straightforward process. Kindly browse our collection, select the desired shoes and colour, choose your preferred size, and click "Add to Cart." Once you are ready, click on the shopping cart icon to review your selection and proceed to checkout to finalise your purchase.

Unfortunately, once your order has been placed, we cannot modify or cancel it. If you made a mistake or need to make changes, please contact us immediately, and we’ll try to assist before the order is processed.

We’re sorry for the mix-up! Please contact our customer service team as soon as possible, and we’ll assist you with a return and replacement. We’ll take care of the shipping costs for the return.

Once your order has been dispatched, you’ll receive a tracking number via email. You can use this tracking number on Royal Mail’s website to track your package’s journey.

We accept major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer alternative payment methods like PayPal and KlarnaPay for flexible and convenient checkout options. Your payment information is processed securely.

No, we do not charge any additional fees for processing payments. The price you see at checkout is the total amount you will pay, with no hidden fees.

At this time, we only accept one form of payment per order. If you wish to split payment, you would need to place separate orders.

You will be charged as soon as your order is confirmed at checkout. Once you’ve entered your payment details and completed the checkout process, your payment will be processed, and you’ll receive an email confirmation with your order details. If there are any issues with the payment, we will notify you promptly.

At this time, we only offer shipping within the UK. We apologise for any inconvenience and appreciate your understanding. Please refer to our shipping page for more details on delivery options within the UK.

We offer two delivery options within the UK, both shipped via Royal Mail. These options provide full tracking information online, allowing you to monitor your parcel's progress:

• Tracked 48® – Free standard delivery within 2-4 working days with full online tracking.
• Tracked 24® – Faster delivery within 1-2 working days with full online tracking. An additional £2.00 fee applies for this service.

If you need to change the shipping address, please contact us immediately. We will do our best to accommodate the change before the order is processed and shipped, however, please note that this might not be possible.

Once your order has been dispatched, you will receive a tracking number via email. You can track your package by entering the tracking number on Royal Mail's website.

For detailed information on how to return or exchange an item, please visit our Return Policy. If you have any further questions, feel free to contact our customer service team.

To start a return or exchange, contact our customer service team. Once approved, you’ll receive instructions for returning the shoes, and we’ll send you the necessary shipping labels.

Yes, we offer a full refund for returned items, provided they meet the conditions outlined in our return policy. For more information, please visit our return policy page.

Absolutely! If the size you ordered doesn't fit, we're happy to exchange it for a different size, subject to availability, as long as the request is made within the specified timeframe. For more details, please refer to our return policy.

Yes, the item must be returned in its original packaging, including any tags, labels, or accessories that came with it. This ensures the product is in resalable condition and allows us to process your return smoothly.

We recommend referring to our size chart for each shoe style, which includes measurements in both UK, EU and cm sizing. You can also check customer reviews for insights on fit.

Most of our shoes are true to size, but fit can vary depending on the style. Be sure to check the specific product page for size charts and any additional fit details or sizing recommendations.

If your shoes don't fit, you can exchange them for a different size within the timeframe outlined in our return policy. Simply contact our customer service team to begin the exchange process.

To measure your feet, place a piece of paper on the floor and stand with your heel against the wall. Mark the point of your longest toe, then measure the distance from the wall to the mark. Use this measurement in centimetres and compare it with our size chart (cm) to find your perfect size.